‘No quibble’ Guarantee

What is our guarantee policy?

We know that you’ll be delighted with your new glasses. If not we will give you your money back.

If your next door neighbour Vera has gone for the exact same frame as you, or Jack at work says you’d look better in a gold pair simply send them back to us within 30 days and we’ll sort it out, no questions asked.

There must be a catch?

Absolutely not, this is a 100%, no quibble guarantee; you just get your money back (or a new pair of glasses). Here are some of the circumstances in which we’ll offer you a refund or a replacement pair:

It’s the wrong prescription (even if you entered the details incorrectly)

The frame doesn’t fit.

I just don't like them anymore.

I don't suit the colour.

What else do I need to know?

Just send us a email or call us on 0151 494 1121 to tell us you be sending them back.

When does the 30 day period start from?

As soon as we put it in the post. The 30 day guarantee will start from this date.

What about refunds for postage and packing?

We do not offer refunds for postage and packing.

Can I exchange my glasses for a higher priced pair?

Absolutely, but there will be a charge for the difference in cost.

We have devised this refund gaurantee to give you the customer confidence in buying from us, this gives you the security of knowing you can always get your money back if you are not 100% happy with your glasses.

We do state that orders can take up 28 days but this is very seldom the case.

If you have any questions or would prefer to place your order over the telephone call us on 0151 494 1121 or email us at info@glasses123.co.uk