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*Please note, we do not share your address with third parties and we never send spam.
We know that you’ll be delighted with your new glasses. If not we will give you your money back.
If your next door neighbour Vera has gone for the exact same frame as you, or Jack at work says you’d look better in a gold pair simply send them back to us within 7 days and we’ll sort it out, no questions asked.
Absolutely not, this is a 100%, no quibble guarantee; you just get your money back (or a new pair of glasses). Here are some of the circumstances in which we’ll offer you a refund or a replacement pair:
It’s the wrong prescription (even if you entered the details incorrectly)
The frame doesn’t fit.
I just don't like them anymore.
I don't suit the colour.
As soon as we put it in the post. The 7 day guarantee will start from this date.
We do not offer refunds for postage and packing.
Absolutely, but there will be a charge for the difference in cost.
We have devised this refund gaurantee to give you the customer confidence in buying from us, this gives you the security of knowing you can always get your money back if you are not 100% happy with your glasses.
We do state that orders can take up 28 days but this is very seldom the case.
If you have any questions email us at info@glasses123.co.uk
We want you to be completely satisfied with your glasses but recognise that, from time to time, difficulties may arise. In those rare cases, we are determined to do everything we can to ensure that you are happy with the outcome. If, for any reason, following receipt of your glasses you are not happy with your purchase, please call one of customer care assistants by calling the number below :
- Returns and aftercare telephone : 0151 494 2365
- You can reach us by phone from 9am to 5pm Monday to Friday,(Closed on Saturday, Sundays & bank holidays).
We aim to reply to all customer emails within 24 hours. We will need to speak on the phone before authorising a return (see below)
You may return your glasses if you are unhappy with them for any reason, for exchange or a refund, providing that the following conditions are met :
We will need to speak on the phone before authorising a return:
When you do return product we recommend that you obtain proof of postage from the Post Office as we are unable to take responsibility for packages lost in post
All prices are in GBP. Copyright 2012 Glasses 123. Sitemap |
Burberry | Carrera | D&G | Dior | DKNY | Dolce & Gabanna | Emporio Armani | Euroflex | Givenchy | Gucci | Hugo Boss | Icy | Jaeger | LuxoticcaGlasses123 are a family run Liverpool based professional online glasses retailer, our combined experience in the industry is in excess of 70 years and we pride ourselves not only on the quality of our glasses, but our customer service. We are in a constant cycle of self improvement and our biggest motivation is to provide our customers with consistently exemplary service on an ongoing basis. When you visit your local opticians and bawk at the cost of their prescription glasses, We offer cheap designer glasses at prices that should make us your first point of call |
Designer glasses have become a very popular over the past few years, mainly due to quality of the frames compared to the cheap frames you can find in many high street opticians. As a result of the credit crunch people have looked at different ways of buying the major designer brands without spending thousands of pounds. We offer complete glasses from the likes of Gucci, Christian Dior, Hugo Boss, Givenchy, and Prada to name but a few. We also guarantee that our frames will not be found cheaper anywhere else. Our glasses cost up to 80% cheaper than what you would pay in your local opticians.
There are many different choices to consider when trying to decide what specs you should choose. The main factors to be taken into consideration are price, quality and service. Over the last few years many online glasses retailer have sprung up all over the internet offering cheap glasses. This has started a price war to which we have decided to allow the quality of our glasses frames do the talking. We have fully trained and passionate staff waiting to respond to any questions you may have simply call 0151 494 1121. Remember we offer a no quibble money back guarantee which gives you the security of knowing that if you order a pair of cheap specs and are not completely happy with them, we will offer to exchange them free of charge or offer a complete refund no questions asked.
When it comes to buying cheap specs online, the hardest choice is where to start. Your main consideration aside from product should be trust. In order to ensure you feel secure and confident about buying your new glasses from us we do our up most to ensure that everything we do is a transparent as possible. We also believe that there are many high street opticians are giving great service and great products and we will never criticise the importance of their service to the success of our business (after all we can only sell glasses if you have an updated prescription). We simply understand that they have very high expenditures such as fancy shops, sales staff and testing equipment that they must account for when deciding on what to charge you the customer. Although like all businesses we are a commercial organisation, we again, differentiate ourselves from other online glasses retailers with our attention to detail and superior customer focus.
To conclude, when buying your glasses, We should be your first port of call. Our website has an extensive array of information regarding ourselves and all the designer specs. If you cannot find the information you require on our website please call us and one of our professional advisors will be able to answer any further questions you may have or coordinate and facilitate your order. We have also kept the ordering procedure as straight forward and simple as possible. If you for any reason get stuck or would simply prefer to make your order over the phone speaking to a human being we would really love to hear from you. Once again we hope you choose www.glasses123.co.uk to buy your glasses and we guarantee you will not be disappointed with our products and service.
‘Glasses123 the quality online glasses retailer, we promise to ensure you are completely happy with our products and services'
Copyright © 2009 Glasses123
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