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Terms and Conditions

Glasses123 terms and conditions of supply

Any Order and subsequent purchase of Goods (as defined below) or services from Glasses123 shall be governed by the following terms and conditions. Please read them carefully.

These terms and conditions do not affect your statutory rights as a consumer.

“Glasses123” is the trading name for Opticalwordl merseyside Limited, trading on the internet at, on the telephone at 01514942365 and by mail order to 30 Speke rd, Liverpool, Merseyside, L19 2PA. “We” / “Us” / “Our” refers to Glasses123, “You” / “Yours” refers to the Customer

1. Customer Obligations

By submitting your order to Glasses123 you confirm:

  • You are aged 16 or over and are not registered blind or partially sighted;
  • You are in possession of a written prescription for your spectacles that has been given to you by a suitably qualified person in the last 24 months (or 12 months if you are aged 70 or over); and
  • You will supply accurate details of your current prescription (including any notes on the prescription) when requested.

2. Limitations of Supply

We will make a reasonable effort to ensure that all Orders are fulfilled; however we cannot guarantee the availability of Goods. If the Goods you have ordered are unavailable, we will attempt to contact you to give you a choice to receive an alternative or a refund. If we are unable to contact you, your Order will be cancelled and you will be given a full refund.

On the advice of our Opticians, we have absolute discretion as to whether or not to accept your Order.

If considered necessary or appropriate before an Order is accepted, Glasses123 Opticians have absolute discretion:

  • to in exceptional circumstances arrange a free face to face consultation with customers;
  • to request that you send us a copy of your written prescription;
  • to contact directly, or request that you contact, the optician who provided your prescription to verify and/or discuss your prescription;
  • to request that you obtain your pupillary distance measurement from your optician; or
  • request that you obtain a new written prescription from your optician.

3. Prices and Payment

Prices stated are inclusive of any Value Added Tax (VAT) that may be required to be remitted to tax authorities by Glasses123.

We will use best endeavours to ensure the accuracy of the prices and price related information stated in our current catalogue and on the Site.

However we cannot guarantee that we will not make a mistake and misprice an item inadvertently. If this is the case, the assistant reviewing and authorising your Order will notify you of the error before your item is processed/sent. You will then have the choice to either accept the correct price or to cancel your Order.

The price you pay is a retail price as appearing in your basket. In certain territories where we sell, we are required to report part of the sale price to the relevant tax jurisdiction and pay that amount in tax. We do not adjust our prices depending on the sales tax suffered which varies from country to country. And we do not add tax to any amount shown in your basket.

In some delivery countries there may be rules imposed locally that will charge import VAT to the purchaser. Glasses123 is unable to provide any refunds for such costs.

4. Delivery and Carriage

We will make reasonable endeavours to ensure your Goods are dispatched to you as quickly as possible after placing your order.

You will be notified by email at the time your Goods are dispatched.

Delivery of the Goods will be made to the address provided by you at the time you placed your Order.

If your Goods are not delivered safely within a reasonable number of days of you receiving notification of dispatch, you should contact us. Customers should promptly inspect goods delivered to them to satisfy themselves that any goods delivered to them are as expected.

In the case of non delivery, if either Glasses123 or our courier is at fault, you will be offered the choice of a full refund or re-delivery.

If the item is confirmed by the courier as delivered and signed for at the customers delivery address we do not accept responsibility if the signature on delivery is not that of the customer

5. Returns (of Goods)

Please see our returns policyfor full details on dealing with returns

6. Copyright and Trademarks

The Site’s design, names, text, images, graphics, logo are all owned by, or licensed to, Glasses123. They may not be reproduced for any commercial or public purpose without the expressed consent of Glasses123.

The “Glasses123” name or any other registered or unregistered trademarks displayed on the Site may not be used without the prior consent of Glasses123.

7. Your right to cancel

Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase at any point from the time of ordering until seven working days after delivery. If we’ve already shipped your order, you’ll need to package the items and send them back.

If we don’t receive the item back from you, we may arrange for collection of the item from your residence at your cost. We will refund the relevant part of the purchase price for that order as soon as possible, and in any case within 30 days after we receive your notification. Please note the VIP replacement lenses are only applicable to the same prescription. We will not replace scratched lenses with a new updated prescription.

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